SUEZ Water suspending all in-person meetings and appointments
SUEZ Water will being operating as normal but they won't be making any scheduled visits to your house and ask you not to visit their office, until further notice.
Company officials are working to ensure that drinking water safety and uninterrupted service remain top priorities and they've activated comprehensive plans to ensure that service continues despite the crisis.
SUEZ officials said that they will ensure no customer’s water is shut off during this crisis, unless there is a water main break, or similar emergency.
If you receive notice that, due to account arrears, your water is being shut off, disregard that notification.
SUEZ is overriding this pre-programed online notification.
The company is suspending the opportunity to visit SUEZ offices by customers and the general public.
Customers who traditionally pay bills in person are requested to now do so at www.mysuezwater.com or pay by mail.
Pay-by-phone consumers are requested to call 1-877-565-1456 or utilize a third-party payment location.
SUEZ is suspending all customer field service appointments, including in-person meter readings and any installation of automatic meters, until further notice.
Field staff will only perform emergency or critical work.
“These are trying times for everyone and we will do our part to help. Every day our commitment remains the same. Our customers can depend on us to deliver safe and reliable water,” Nadine Leslie, CEO of SUEZ North America, said. “Leading scientists agree that water is essential for washing hands and is one of the best ways to fight this virus. We are deeply committed to keeping the water flowing."